Privacy Policy

1. Introduction

Instinct ("we", "us", or "our") operates the getinstinct.ai website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Information you provide

• Account information such as your name, email address, and company name when you sign up.
• Payment information processed through our third-party payment provider (Polar). We do not store your full payment card details.

Information collected automatically

• Usage data including pages visited, features used, and interaction patterns.
• Device information such as browser type, operating system, and IP address.
• Sales call data and transcripts provided through your Granola.ai integration.

3. How We Use Your Information

• To provide and maintain the Instinct platform.
• To analyze your sales conversations and generate personalized coaching insights.
• To track your skill development and progress over time.
• To process payments and manage your subscription.
• To communicate with you about updates, support, and marketing (with your consent).
• To improve and develop new features.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who help us operate the platform (hosting, analytics, payment processing).
• AI model providers for processing your sales call data to generate coaching insights. Data is sent in accordance with their privacy and data processing terms.
• Law enforcement or regulatory bodies when required by law.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us at hello@getinstinct.ai.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability.

To exercise any of these rights, contact us at hello@getinstinct.ai.

8. Third-Party Services

Our platform integrates with Granola.ai to access your sales call data. Your use of Granola.ai is governed by their own privacy policy. We encourage you to review their terms before connecting your account.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at hello@getinstinct.ai.